Privacy Policy

Last updated: 18/07/2025

This Privacy Policy outlines how D Lloyd-Jones Plumbing and Heating Ltd ("we", "our", or "us") collects, uses, stores, and protects your personal data when you visit our website or interact with us.

We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Company Name: D Lloyd-Jones Plumbing and Heating Ltd
Registered Address: 62 Maes y Parc LL14 5BB
Phone: 07828047219
Email: dljplumbingandheaing@gmail.com
Website: dljplumbingandheating.com

2. What Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, company name (if applicable)
Contact Data: Email address, phone number, postal address
Technical Data: IP address, browser type, operating system, and other technical information collected via cookies
Usage Data: Information about how you use our website and services
Marketing Data: Your communication preferences, if you opt-in to receive updates or offers

3. How We Collect Your Data

We collect your data through the following means:

When you fill out our contact or booking forms
When you call or email us directly
When you interact with our website (via cookies and analytics tools)
When you engage with us on social media or through promotions

4. Why We Use Your Data

We use your personal data to:

Provide and manage our plumbing and heating services
Respond to your inquiries and requests
Schedule and confirm appointments
Send you service updates or notifications
Improve our website and customer experience
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to provide the services you request
Legitimate interests – to improve our services and manage our business effectively
Legal obligation – to comply with relevant laws and regulations
Consent – where you have given your explicit consent (e.g., for marketing)

6. Sharing Your Data

We do not sell your personal data. We may share your information with:

Service providers who help us operate our website and deliver services
Regulators and legal authorities, if required by law
Third-party tools (e.g., website analytics or payment processors), under data-sharing agreements

7. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, or to meet legal obligations. This is typically:

Customer and booking data: up to 7 years (for accounting and tax purposes)
Website contact forms: up to 12 months
Marketing preferences: until you unsubscribe

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in some circumstances)
Object to or restrict how we process your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO)

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113

9. Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

10. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via your browser settings.

For more details, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us.